Business Etiquette Training

Service Description

Duration: 1.0 days - Schedule: 9:00am - 4:30pm NZT (lunch and two tea breaks). Classes with one participant will be conducted. However, due to the efficiency of a one-on-one training, the course will begin at 9am and be completed within 3-4 hours. This class is limited to a maximum of 4 participants. Description: The Business Etiquette training course will improve your staff's understanding of professionalism within the desired expectations of your organisation. As participants, your staff will conduct themselves more professionally, communicate more effectively, and acquire the tools to create that all important ‘first impression’. Traditional organisational structures and business communication is always evolving in this digital age. Even with this constant change, proper etiquette and professionalism are still very important, both within the business and with external clients. After completing this course participants will be able to: • Understand why business etiquette matters and how to improve business etiquette culture • Understand the three components of business etiquette - appearance, communication, and behaviour • Know how to make a great first impression and how to dress appropriately • Understand how to read body language • Understand the intricacies of introducing people in business contexts and how to remember people’s names • Understand the art of conversation both in person and on the phone • Understand how your personal style influences how you communicate • Know the right way to behave online in a business context • Explore the do's and don'ts of email etiquette • Explore the business etiquette of different cultures and countries • Know how to behave in business social contexts • Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people As a way to make our training courses more impactful, we include a personal style report for each participant called a REACH Profile, a $249 value, free as part of the course (see the REACH Profile section of our website for a description). If you have any questions, please contact us at +64 21 716 443 or at team@mindshiftlearning.co.nz

Cancellation Policy

Cancellations that occur seven (7) days (or more) prior to the training will receive a 100% refund or a rescheduling. Inside of seven days, 50% of the enrolment fee will be refunded or the enrolment can be rescheduled with no penalty. 'No shows' (no communication and did not log in for the session) will not be refunded, but can rescheduled once with no penalty. Training classes are fully transferable to a friend or a colleague.

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