Customer Service Training

Service Description

Duration: 1.0 days - Schedule: 9:00am - 4:30pm NZT (lunch and two tea breaks). Classes with one participant will be conducted. However, due to the efficiency of a one-on-one training, the course will begin at 9am and be completed within 3-4 hours. This class is limited to a maximum of 4 participants. Description: Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans who buy your products and services again and again? You must go beyond simply showcasing your products and services and purposefully develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time. In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions; how to apply techniques to generate repeat business; develop top-level telephone skills; learn how to deal with difficult customers and then deliver on your promises. The Customer Service Training course is fun and will improve the way you approach delivering exceptional service to your clients. After completing this course participants will be able to: • Explain what customer service means in relation to internal & external customers • Master ways to develop & maintain a positive, customer focused, attitude • Develop needs analysis techniques to better address customer needs • Apply outstanding customer service techniques to generate repeat business • Practice techniques for developing good will through in-person customer service • Formulate techniques for service excellence over the phone • Gain insight to connecting with customers online • Master techniques for dealing with difficult customers • Acquire tools for recovering difficult customers • Understand when to escalate an issue As a way to make our training courses more impactful, we include a personal style report for each participant called a REACH Profile, a $249 value, free as part of the course (see the REACH Profile section of our website for a description). CLASS DATES: this course runs every 5-6 weeks, scheduled in advance for the next 6 months. The ‘Upcoming Sessions’ section of this page will only show the classes running in the next 31 days. For the other available class dates, please press the ‘Book Now’ button and scroll through the calendar.

Cancellation Policy

Cancellations that occur seven (7) days (or more) prior to the training will receive a 100% refund or a rescheduling. Inside of seven days, 50% of the enrolment fee will be refunded or the enrolment can be rescheduled with no penalty. 'No shows' (no communication and did not log in for the session) will not be refunded, but can rescheduled once with no penalty. Training classes are fully transferable to a friend or a colleague.

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