Dealing With Difficult People

Service Description

Duration: 1.0 days - Schedule: 9:00am - 4:30pm NZT (lunch and two tea breaks). Classes with one participant will be conducted. However, due to the efficiency of a one-on-one training, the course will begin at 9am and be completed within 3-4 hours. This class is limited to a maximum of 4 participants. Description: Imagine yourself resolving workplace conflicts without negativity or damage to feelings or personalities. In fact, picture yourself benefiting from confrontation because you can manage difficult people and situations in a positive manner. After attending the Mindshift Learning Company’s Dealing With Difficult People in the Workplace training course, you’ll be prepared to do just that. Learn key skills like how to discover the causes of conflict; how certain behaviours impact others; strategies to deal with difficult people appropriately; anger management and coping techniques. Whether it’s a conflict involving customers, staff or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution and prevent further problems. The training offers an opportunity to plan and practice your skills, so you feel empowered to handle any workplace conflict. After completing this course participants will be able to: • See conflict as communication • Benefit from a confrontation • Prevent problems • Get focused • Deal with your own and other peoples anger • Confidently address problems • Understand and use the three step conflict resolution model • Adapt yourself depending on the situation • Understand people’s behaviours and motives • De-stress when things get ugly • Identify causes of difficult behaviour • Counter negativity with positivity • Discuss problems in groups • Use assertive anger • Plan and practice to handle difficult situations successfully As a way to make our training courses more impactful, we include a personal style report for each participant called a REACH Profile, a $249 value, free as part of the course (see the REACH Profile section of our website for a description). CLASS DATES: this course runs every 5-6 weeks, scheduled in advance for the next 6 months. The ‘Upcoming Sessions’ section of this page will only show the classes running in the next 31 days. For the other available class dates, please press the ‘Book Now’ button and scroll through the calendar (or contact us). If you have any questions, please contact us at +64 21 716 443 or at team@mindshiftlearning.co.nz

Cancellation Policy

Cancellations that occur seven (7) days (or more) prior to the training will receive a 100% refund or a rescheduling. Inside of seven days, 50% of the enrolment fee will be refunded or the enrolment can be rescheduled with no penalty. 'No shows' (no communication and did not log in for the session) will not be refunded, but can rescheduled once with no penalty. Training classes are fully transferable to a friend or a colleague.

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